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Solutions
for Retail

It is a challenge for retail businesses to collect data from their customers and have data-driven engagement.

With Datanuum suite of features tailored specifically for retail, not only you can have all the data collection tools you need but all the engagement and incentives tools to create great customer experience across your digital and physical channels.

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Capturing Customer Data

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It would be virtually impossible to achieve customer engagement without a proper customer data technology.

Capture and enrich customer data through a suite of products from dynamic registration forms and customer microsites with the ability to set and track KPIs for your staff to not only register customers but to link transactions to customers to ensure growing data for better engagement

Engage Your Customers

Once you have your customer segments ready then you can properly engage the right customers with the right message across different channels (Email, SMS, WhatsApp, Mobile, Social Media) in a relevant and personalized manner.

Use our marketing automation engine to automate the one-to-one engagement whether to bring back lapsed customers, manage your full product-life-cycle, push seasonal promotions, and much more.

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Celebrate With Your Customers

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Surprise your customers and celebrate with them whether it is their birthday, anniversary, by being a top spender, reaching a new loyalty tier, or just for being a loyal customer.

Nothing pleases people the way special treatment does. You can further delight your customers by sending wishes and greetings on their special occasions. Through the combination of our automation and voucher you can delight your customers with surprises that are relevant to them.

Build Long Term Loyalty

Taylor your loyalty program to keep your customers coming back, to promote new products, and to keep them engaged

The important thing to remember is that generic loyalty programs don’t work; our team would make sure that you setup the loyalty program that is relevant to your business.

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SHOW THAT YOU CARE ​

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Feedback from customers is a must for effective communication as it gives you first-hand insights into your faults, and gives you an opportunity to grow as well. It also makes the customer feel valued.​

With Escalation and personalized engagement you will be able to collect relevant and timely feedback while tracking the overall rating of your business over time.​

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We are proud to present some of our great partners

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Dunkin’ Egypt

Dunkin’ Egypt aimed to enhance customer satisfaction and gather valuable feedback to improve its customers’ experience. Dunkin Donuts needed an easy and quick to implement Guest Satisfaction Survey tool that is fast to implement, easy to use by the customers, Highlights area...

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Brands

Brands faced challenges with their existing loyalty program: itlacked personalization, failed to engage customers effectively, andhad a very low redemption rate; and therefore was not delivering onits main objectives.

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iSTYLE

iSTYLE needed an Omnichannel solution to engage with customers throughout their journey, understand their behavior, and offer a personalized experience to maximize Customer Lifetime Value (CLV).

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Let Us Show You How We Can Help

Talk to our team to understand how DataNuum can empower your business growth today

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