Case Study
Dunkin’ Egypt
Dunkin’, the largest coffee and donuts brand in the United States, opened its first branch in Cairo on October 5th, 2015. Today, Dunkin’ Egypt has 51 branches that are spread across Cairo and New Giza
Case Study
Dunkin’, the largest coffee and donuts brand in the United States, opened its first branch in Cairo on October 5th, 2015. Today, Dunkin’ Egypt has 51 branches that are spread across Cairo and New Giza
In June 2021 Alamar Foods Egypt (Dunkin Egypt) has started the service of GSS through Datanuum platform. Datanuum tool has proved to be very easy to use by our customers and through this valuable tool we were able to Gain Valuable Customer Feedback on different aspects of the business (Service speed – service quality – total customer satisfaction…etc.). In a nutshell the tool helped us to achieve a CSAT score of 95% which was recognized by the International Brand as a phenomenal score.
— Khaled Anwar, MENA Head of Operations
aimed to enhance customer satisfaction and gather valuable feedback to improve its customers’ experience. Dunkin Donuts needed an easy and quick to implement Guest Satisfaction Survey tool that is fast to implement, easy to use by the customers, Highlights areas of improvement, improves customer retention, and enhances customer satisfaction.
Datanuum introduced a QR code-enabled feedback tool that didn’t require any integration and was implemented within two weeks with the following features:
solution accessible via a QR code placed on the receipt
generation triggered by a successful Survey submission
capabilities to respond to customer’s complaints in real-time
to monitor customer feedback
that can be leveraged across different channels
Customers
Growth (YoY)
Surveys
Yearly Total
Participation Rate
Satisfaction
CSAT
ROI
Dunkin’ Egypt aimed to enhance customer satisfaction and gather valuable feedback to improve its customers’ experience. Dunkin Donuts needed an easy and quick to implement Guest Satisfaction Survey tool that is fast to implement, easy to use by the customers, Highlights area...
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