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Solutions
for F&B

You are looking for a sustainable business and there are multiple ways to do it but a key factor is creating customer engagement.

Repeat customers should be your favorite since a repeat customer spends up to 67% more than a new customer. Repeat customers create dependable and regular revenues according to a Harvard Business School study as a 5% increase in customer retention leads to a 25% to 95% increase in profits.

It all starts with creating customer engagement that equally retains your existing customers and brings you new ones.

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KNOW YOUR CUSTOMERS

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It would be virtually impossible to achieve customer engagement without a proper customer data technology.

Datanuuum Customer Data Platform gives you information regarding purchase patterns and behavior of your customers so you can create personalized marketing campaigns.

REWARD YOUR CUSTOMERS 

Once you’ve impressed the customers with your delicious food and hospitality, you must take measures to ensure their return. Loyalty programs play a major role in enticing customers back to your restaurant. Offer your guests reward points that redeem into discounts or a free item on your menu, to keep them coming back for more.

The important thing to remember is that generic loyalty programs don’t work; our team would make sure that you setup the loyalty program that is relevant to your business.

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ENGAGE YOUR CUSTOMERS

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Once you have your customer segments and incentives ready then you can properly engage the right customers with the right message across different channels (Email, SMS, WhatsApp, Mobile, Social Media) in a relevant and personalized manner..

Use our marketing automation engine to automate the one-to-one engagement whether to bring back lapsed customers or to remind them about their active voucher, their loyalty balance and much more.

CELEBRATE WITH YOUR CUSTOMERS​

Surprise your customers and celebrate with them whether it is their birthday, anniversary, reaching a new loyalty tier, or just for being a loyal customers.​

Nothing pleases people the way special treatment does. You can further delight your customers by sending wishes and greetings on their special occasions. Through the combination of our automation, voucher, and loyalty systems you can delight your customers with surprises that are relevant to them.

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SHOW THAT YOU CARE ​

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Feedback from customers is a must for effective communication as it gives you first-hand insights into your faults, and gives you an opportunity to grow as well. It also makes the customer feel valued.​

With Escalation and personalized engagement you will be able to collect relevant and timely feedback while tracking the overall rating of your business over time.​

MOBILE ORDERING​

The Datanuum solution for F&B comes with a mobile App that is not only fully integrated with our customer engagement and incentives solutions but also with ordering capabilities giving your customers the convenience they expect to order food and engage with your brand.​

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We are proud to present some of our great partners

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Eggspectation

Due to increased competition and low retention rates, Eggspectation was looking for a solution that enables them to gather customer insights, improve customer retention and improve occupancy and revenues

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Brands

Brands faced challenges with their existing loyalty program: itlacked personalization, failed to engage customers effectively, andhad a very low redemption rate; and therefore was not delivering onits main objectives.

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iSTYLE

iSTYLE needed an Omnichannel solution to engage with customers throughout their journey, understand their behavior, and offer a personalized experience to maximize Customer Lifetime Value (CLV).

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Let Us Show You How We Can Help

Talk to our team to understand how DataNuum can empower your business growth today

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