Case Study
The Eggspectation concept was created by Eggspectation group, with a first restaurant in downtown Montreal in 1993. Our first location in U.A.E opened in April 2014.
Since then, Eggspectation restaurants have become synonymous with innovation, high quality food, excellent service, and a unique and exciting dining experience. It is an upscale casual restaurant group covering breakfast, brunch, lunch, and dinner.
We have been using Datanuum Customer Data and Engagement platform for the past two years. Its comprehensive loyalty program helped us improve customer retention by 18% and increase average order value by 6%. The customer success team always displays a high level of commitment and does an excellent job with advising us on enhancing our customer journey
— Ihab Hilal, Regional Operation Manager
Due to increased competition and low retention rates, Eggspectation was looking for a solution that enables them to gather customer insights, improve customer retention and improve occupancy and revenues
Eggspectation leveraged Datanuum Customer Data and Engagement capabilities to:
Unify customer data across all branches and have a Single customer view.
Segment customers based on Eggspectation unique business needs.
Design a data-powered loyalty program with diversified awarding and redemption options.
Automate omni-channel communications and engage customers with personalized messages that resonate with their needs.
Gather customer feedback and benefit from dynamic dashboard and instant response to negative experiences.
Customers
Yearly Growth
Conversion
Transactions
AOV increase
Retention Increase
Members
Activation Per Year
Sales Uplift
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