Dynamic Customer Feedback Forms
Easily build feedback forms to collect input from your customers across different channels from NPS scores, to post transaction, and product.
Boost customers’ engagement and collect feedback in an efficient manner while reacting to their feedback in a timely manner.
Ask relevant questions at the right time to collect important profile data and capture their input directly into customer profile fields to action it at the right time to serve the right marketing objective
Real Time Negative Feedback Alerts
Setup escalation emails so each accountable manager would get alerts whenever one of their customers provide negative or unsatisfactory feedback.
Your brand and branch managers will have all the information they need in their inbox to quickly take action and turn an unhappy customer into a satisfied one.
Visualize Your Customer Feedback in Real Time
View in real time your customers' engagement in providing feedback along with detailed views about each feedback that was sent.
Easily download your data for further analysis and actions.
Seamless Integration with DATANUUM Marketing Stack
DATANUUM Customer Feedback seamlessly integrates with our full suite of Marketing Technology products like:
- Customer Data Platform
- AI-Powered Customer Segmentation
- Online Ads Optimization
- Customer Lifecycle Automated Journeys
- Omni-Channel Campaigns Management
- Loyalty Program
- Vouchers Program
By having Customer Feedback as part of our Customer Data and Marketing platform, you can easily collect relevant and timely feedback to create great customer experiences.
WHY DATANUUM?
Built for Marketing Teams
Fast Time-To-Value
Launch your CDP and customer engagement suite quickly and give customers the best experience in the shortest time possible.
Easy to Manage
Give marketing teams control with a customer data and marketing platform designed for them and that speaks their language.
Full Support
Get the help you need from on-boarding to best practices from our experienced customer success team.